Privacy Policy
This Privacy Policy explains how Marlow & Birch (“we”, “us”, or “our”), an online business operated from the Netherlands, collects, uses, discloses and protects personal information when you visit marlowandbirch.com, place an order, contact us, or otherwise use our services.
Marlow & Birch offers its online store to customers in Canada and processes personal information in accordance with applicable privacy laws.
Personal Information We Collect
Depending on how you interact with our Site, we may collect information such as:
- Your name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order and transaction information
- Device and browser information
- IP address
- Time zone and approximate location
- Pages and products viewed
- Referring websites
- Information about how you interact with the Site
- Marketing and communication preferences
We may collect this information directly from you or automatically through cookies, pixels, log files and similar technologies.
How We Use Personal Information
We may use your personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Process payments
- Send order and shipping confirmations
- Provide customer support
- Handle returns, refunds and complaints
- Detect and prevent fraudulent or unauthorized transactions
- Maintain and improve our Site
- Understand how customers interact with our store
- Measure the effectiveness of marketing
- Provide marketing communications where permitted and where the required consent has been obtained
- Meet legal, tax, accounting and regulatory obligations
We seek to collect only personal information reasonably necessary for these purposes.
Consent
Where required by applicable law, we obtain meaningful consent before collecting, using or disclosing personal information.
You may withdraw your consent where processing is based on consent, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary to complete your request or order.
Shopify and Service Providers
Our online store is hosted by Shopify Inc.
We may also use third-party service providers for:
- Payment processing
- Order fulfilment
- Shipping and logistics
- Website functionality
- Analytics
- Customer support
- Email communication
- Advertising and marketing
These service providers may process personal information on our behalf or in connection with the services they provide.
International Transfers
Marlow & Birch is operated from the Netherlands and uses international service providers.
As a result, personal information belonging to Canadian customers may be transferred to, stored in or processed in the Netherlands, Canada, the United States or other jurisdictions where our service providers operate.
Personal information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed.
Where required by applicable law, we take appropriate measures to protect personal information transferred internationally.
Cookies
We use cookies and similar technologies to:
- Maintain essential website functionality
- Remember shopping cart contents
- Save preferences
- Understand website usage
- Improve our Site
- Support analytics and advertising where applicable
Some cookies are essential for the operation of the Site.
Other cookies may require consent depending on their purpose and applicable law.
You can manage cookies through your browser and, where available, through the cookie preference tools provided on our Site.
Marketing Communications
Where permitted by law and where required consent has been obtained, we may send promotional emails or other marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.
Service-related communications concerning orders, returns, refunds or customer service are not considered promotional communications.
Your Privacy Rights
Depending on the privacy law applicable to you, you may have rights relating to your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Ask questions about how your information is used
- Withdraw consent where applicable
- Request deletion in circumstances where applicable law provides such a right
- Make a complaint concerning our privacy practices
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, tax, accounting, fraud-prevention and regulatory requirements.
Data Security
We use reasonable administrative, organizational and technical measures intended to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Privacy Breaches
Where required by applicable privacy law, we will assess privacy breaches and take appropriate steps, which may include notifying affected individuals and relevant authorities.
Canada's Privacy Commissioner specifically identifies breach-management obligations as part of PIPEDA compliance.
Children's Privacy
Our Site is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe personal information concerning a child has been provided improperly, please contact us.
Canadian Privacy Laws
Because we offer goods to customers in Canada, Canadian privacy requirements may apply to our processing activities.
Depending on the circumstances and the customer's province, this may include Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Nothing in this Privacy Policy is intended to restrict privacy rights that cannot legally be waived.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers or legal obligations.
The latest version will be published on this page.
Contact
For privacy questions, requests or complaints:
Marlow & Birch
Email: info@marlowandbirch.com