Shipping Policy
Marlow & Birch offers online delivery to customers in Canada.
Free Shipping
We offer:
FREE SHIPPING ON ALL ORDERS
There is no minimum purchase requirement for our standard free shipping offer unless otherwise clearly stated before checkout.
Order Processing
Orders are generally processed within:
1–2 business days
Processing time and delivery time are separate.
Processing may occasionally take longer during periods of unusually high demand, public holidays or major promotional events.
Estimated Delivery
Our estimated delivery timeframe is generally:
5–12 business days after dispatch
This is an estimated range rather than a guaranteed delivery deadline unless a specific guaranteed date is expressly provided.
Delivery times may be affected by:
- Carrier operations
- Customs processing
- Weather
- Seasonal demand
- Public holidays
- Local delivery disruptions
- Other circumstances outside our reasonable control
International Fulfilment
Products sold by Marlow & Birch may be fulfilled through third-party fulfilment partners and may be shipped from a location outside Canada.
As a result, transit routes and delivery carriers may vary by order.
Any applicable customs duties, taxes or import charges that are not collected during checkout will be handled in accordance with the information provided during checkout and applicable law.
Shipping Address
Customers are responsible for checking their delivery information before placing an order.
Please ensure the following information is correct:
- Full name
- Street address
- Apartment/unit number where applicable
- Postal code
- City
- Province
- Country
Address Changes
If you notice a mistake, contact us immediately:
We will attempt to update the address where possible.
Once an order has entered fulfilment or has been shipped, we cannot guarantee that an address change can still be made.
Tracking
After shipment, you will normally receive a shipping confirmation containing tracking information.
Tracking information is supplied by the carrier and may take some time to update after dispatch.
Delivery Delays
Delivery delays can occasionally occur.
If your order has not arrived within the estimated timeframe, contact us at:
We will review the available tracking information and investigate the shipment where appropriate.
Nothing in this Shipping Policy limits mandatory rights relating to late or failed delivery under applicable Canadian consumer law.
Canadian government guidance specifically recommends that online sellers clearly provide shipping information and a delivery date or timeframe.
Orders Marked Delivered
If tracking shows delivery but you cannot locate the parcel, first check:
- Your property and designated safe locations
- Household members
- Neighbours where appropriate
- Any carrier notice
- The carrier's tracking portal
If the parcel remains missing, contact us so the shipment can be reviewed.
Missed Deliveries
Where a carrier cannot complete delivery, it may:
- Make another delivery attempt
- Leave collection instructions
- Transfer the parcel to a pickup location
Customers should follow the carrier's instructions within the specified timeframe.
Contact
For shipping questions:
Marlow & Birch
Email: info@marlowandbirch.com